Privacy Policy: What We Collect and How We Use It
A plain-language look at the information Northside Restaurant gathers, why we hold it, and the choices you have along the way.
Introduction to Our Data Practices
Last updated: April 24, 2026. We wrote this page the way we'd explain it across a table — no jargon walls, no fine print games. Northside Restaurant collects information so we can take your reservation, answer your questions, and run a website that doesn't break when you click around.
Privacy matters to the people who eat with us. It matters to the people who work here, too. So this policy stays short, specific, and honest about what happens behind the scenes when you fill in a form, send an email, or browse the menu page late at night.
How We Apply Your Information
The information you share gets used for the reasons you'd expect. If you book a table, we use your name and contact details to hold the reservation and reach you if something changes. If you write to us with a question about a dietary restriction or a private dining inquiry, we use what you've sent to write back.
Operational Uses
- Confirming bookings and managing waitlists
- Responding to direct messages and feedback
- Improving how the site works, page by page
- Sending occasional updates if you've asked to receive them
We don't sell your details. We don't trade them. The information stays inside the small circle of people and tools needed to run the restaurant.
Third-Party Involvement in Data Handling
A modern restaurant website doesn't run on a single machine in the back office. We rely on a handful of outside services — a reservation platform, an email provider, basic analytics, and each of them touches small slices of data to do its job.
These providers are bound by their own privacy commitments, and we choose them with care. When a third party processes information on our behalf, they're allowed to use it only for the task we've hired them to perform. Nothing more.
Types of Information Collected
Most of what we hold falls into two buckets: what you tell us directly, and what your browser hands over automatically when you visit the site.
Information You Provide
Names, phone numbers, email addresses, reservation notes, allergy details, special-occasion requests, and anything else you choose to include when you contact us.
Information Collected Automatically
Device type, browser, approximate location, pages viewed, and similar technical signals — collected through cookies and standard logs. See our Cookie Policy for the specifics.
We try to collect only what's genuinely useful. Fields marked optional really are optional.
Your Rights and Control Options
You have meaningful say over the information we hold about you. Depending on where you live, the legal label changes, but the substance is similar across most regions.
What You Can Ask For
- Access: a copy of the personal information we have on file
- Correction: fixes to anything inaccurate or out of date
- Deletion: removal of your details, where we're not required to keep them
- Opt-out: unsubscribe from marketing emails at any time, with one click
To make a request, reach out through our Contact page. We aim to respond within a reasonable window and won't make you jump through unnecessary hoops to confirm it's you.
Policy Updates and Ongoing Changes
Restaurants evolve. So do the tools we use, the laws we follow, and the expectations of the guests who trust us with their information. When this policy changes in a meaningful way, we'll update the date at the top of the page and, where appropriate, flag the change more visibly.
Small edits — a clearer sentence, a corrected typo, happen quietly. Substantive shifts get announced. If you want to revisit the broader story behind the restaurant, the About page is a good place to start. Questions about anything written here are always welcome.